Customer Communication Management
Expert IT services for customer communication management
With explosion of many new communication channels, the scope of customer communication has expanded widely including email, web, SMS and printed documents. To survive the cut-throat competition in today’s corporate world, it is necessary for businesses to effectively manage all the customer communication providing quicker access while reducing expense and ensuring compliance.
Customer Communication Management (CCM) refers to a close-knit set of IT solutions that helps businesses streamline the way they communicate with their customer thereby reduced customer acquisition cost and maximising lifetime value of every customer